Privacy Policy

EmotiCare handles personal information in compliance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Health Records legislation that applies within Australia
• Relevant NDIS Practice Standards and requirements of legislation
• The General Data Protection Regulation (GDPR), if applicable

By giving your personal information to EmotiCare, you agree to its collection, use and disclosure under this policy.

EmotiCare may gather personal data such as:

• Name and contact information
• Address, email and telephone number
• Emergency contact information
• Details about support needs and care needs
• Care plans, assessments and health details required for the provision of support
• Requests for individual and group services
• Website enquiries or contact forms
• Letters, complaints, feedback and surveys
• Financial information, if needed, for service delivery
• Any other information voluntarily supplied to us

Occasionally we will contact you to ensure the information we have is up to date and accurate.

Collecting your information allows us to:

• Implement the disability inclusion strategy and develop disability awareness plans
• Understand what you want, the types of support you need and your goals
• Create and assess support plans
• Enhance our services
• Interact with participants, families and representatives
• Address questions, suggestions and complaints
• Comply with legal, regulatory and reporting requirements

We may not be able to offer certain services without specific personal data.

EmotiCare collects information:

• Directly from you
• Through discussions, conferences, telephone calls and letters
• On our social media platforms
• From an authorised representative, guardian, nominee or family member
• With your permission, from health care workers or other service providers
• As required or authorised by law

EmotiCare will only use your personal information for the purpose for which it was collected or as otherwise provided for by law. Information may be used for:

• Delivering disability support services
• Managing and improving our operations
• Planning and monitoring supports and services
• Providing information about our services
• Calling you, sending email or SMS messages, or mailing a letter
• Investigating complaints and incidents
• Meeting legal and regulatory requirements

We take suitable physical, organisational and technological measures to protect personal records (paper or electronic) from misuse, loss, unauthorised access, alteration and disclosure. All staff are familiar with their obligations regarding privacy and confidentiality and with our internal procedures relating to privacy and information security.

Personal information is accessed only by EmotiCare staff authorised to provide support or services. Your data is only shared with:

• Staff directly involved in your care
• Healthcare workers and external agencies, with your permission
• Government departments or regulatory bodies as required by law
• Contractors required for providing services, and insurance providers

We do not sell personal information to third parties. Information will not be shared without consent unless required by law, required to safeguard health, safety or wellbeing, required by mandatory reporting, or required by courts, law enforcement or regulatory authorities.

You can request access to the personal data EmotiCare holds about you, and ask for corrections if you believe any information is inaccurate, incomplete, out-of-date or misleading. Please contact us using the details below.

If you have any concerns about how EmotiCare has used your personal information, please contact us. Complaints are taken seriously, investigated and responded to as quickly as possible.

When you visit our website we may gather non-identifiable data such as browser type, operating system, pages visited, time spent on the site and referring websites. This information is aggregated to enhance website performance and user experience.

EmotiCare's website may use cookies and similar technologies to improve functionality, understand traffic and visitor behaviour, enhance user experience and deliver relevant information through third-party services (e.g. Google Analytics). Cookies are not used to identify you, and most browsers let you opt out of cookies via settings.

If required, personal data can be stored or processed on secure systems and by service providers inside or outside Australia. EmotiCare exercises reasonable caution to ensure overseas recipients protect your information in compliance with privacy legislation.

EmotiCare may change this Privacy Policy at any time. Changes will take effect after being posted on the website.